7-Day Return, Replacement & Refund Policy (Damaged / Broken Products)

At customer satisfaction is our priority. We take great care in packaging and quality checks; however, if you receive a product that is damaged, broken, or defective, we offer a 7-day return, replacement, or refund policy from the date of delivery.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:
The request must be raised within 7 days of receiving the product.

• The product must be physically damaged, broken, cracked, or non-functional at the time of delivery.

• Customers are required to provide clear images and/or an unboxing video showing the damage as proof.

• The product should be unused and returned in its original packaging, including all accessories, manuals, and tags.
  

Return & Replacement Process

• Contact our customer support within 7 days of delivery.

• Share order details along with photos or video evidence of the damage.

• Once the claim is verified, we will initiate:

  • Free replacement, or

  • Full refund, as per product availability and customer preference.

• If a return pickup is required, it will be arranged by us at no additional cost.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail decorwishes.info@gmail.com